How Eskiin Validated LiveRecover With a Holdout Test — and Recovered $3.8M in 16 Months

$3.8M+

RECOVERED IN 16 MONTHS

22,941

ORDERS RECOVERED

6.36%

OF TOTAL BRAND REVENUE

"You're losing money. Go talk to LiveRecover and get it set up yesterday. It takes no time, the dashboards make sense, and you can see the money rolling in."

JORDAN ROSENFELD, HEAD OF FINANCE & OPS, ESKIIN

$3.8M+

RECOVERED IN 16 MONTHS

22,941

ORDERS RECOVERED

6.36%

OF TOTAL BRAND REVENUE

ABOUT ESKIIN

Eskiin makes wall-mounted and handheld filtered showerheads engineered to strip chlorine, heavy metals, and other impurities out of everyday water for healthier skin and hair. They've scaled into nine-figure trajectory with a deliberately lean team and a recurring replacement-filter subscription that compounds over time.

THE CHALLENGE

Eskiin gets pitched constantly. Most tools fail the same test — they promise revenue, demand attention, and end up requiring someone to babysit a dashboard. With a small team wearing multiple hats, the real cost of a new tool isn't the invoice. It's the meetings, the QA, the slow drift away from what actually moves the business.

When an agency friend told Jordan and the founder Wes "you guys are leaving money on the table — get LiveRecover," they were skeptical for the right reasons. Every pitch sounds the same.

THE SOLUTION

Wes installed LiveRecover himself in a single session. Flows live, Slack connected, dashboards readable from day one. Jordan inherited the account, took a look, and the numbers made sense immediately.

"There were weeks or months where I'd just see the credit card charge, log in, confirm it was still working, and move on. That's exactly what I want from a tool at this stage."

As Eskiin scaled, Jordan wanted proof the revenue was actually incremental. He asked LiveRecover to run a holdout test — what would Eskiin have made if those customers were never texted at all?

"You guys were totally open to it. Set up the test, gave me back the reports. It made complete sense. The ROI was there."

That holdout result is what moved LiveRecover from "a tool that works" to "a tool we're forecasting into 2027."

THE RESULTS

•$3.8M+ recovered in 16 months
•22,941 orders recovered
•6.36% of Eskiin's total revenue attributable to LiveRecover
•$166 AOV on recovered orders
•Holdout test confirmed: recovered revenue is incremental, not cannibalizing other channels

WHY IT WORKS

Real humans > robotic replies

Every message is handled by trained agents. No scripts. No generic responses.

Fix the friction, don't just nudge

Customers didn't forget. They hesitated. LiveRecover tackles the actual objection — pricing, shipping, fit, whatever it is.

You only pay when it works

Performance-based pricing means you only pay on revenue that's already been recovered.

Ridiculously easy to implement

Shopify integration. ~10 minutes. No engineering headaches.

JORDAN ROSENFELD'S ADVICE TO BRANDS

"It's been really nice that LiveRecover hasn't taken up much of our bandwidth. We trust it in a way we don't trust set-fee platforms — and the holdout test proved it."