Kitsch's CAC Makeover: $40K New Customer Revenue in a Month With LiveRecover
"LiveRecover helped us tap into a customer segment we were missing entirely."
GROWTH LEAD, KITSCH
The Ultimate Guide to Cart Recovery
Learn the strategies that helped brands like KITSCH recover thousands of abandoned carts. Get actionable insights on human-powered SMS, timing optimization, and conversion tactics.
- Step-by-step recovery playbook
- Real conversation templates that convert
- Timing and personalization best practices
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ABOUT KITSCH
Kitsch is a leading accessories brand known for their innovative hair tools and silk products. From their viral satin pillowcases to their damage-free hair ties, Kitsch has become a favorite among beauty enthusiasts.
THE CHALLENGE
As customer acquisition costs rose across paid channels, Kitsch needed new ways to convert first-time visitors. Cart abandonment among new customers was particularly high.
THE SOLUTION
LiveRecover focused specifically on first-time visitor recovery, using warm, welcoming messaging that introduced the brand values and addressed common first-purchase concerns.
THE RESULTS
- •In just one month, Kitsch generated $40,000 in first-time customer revenue through LiveRecover. These new customers had a higher lifetime value than those acquired through paid channels.
WHY IT WORKS
- •Extends reach beyond automated SMS and email
- •Keeps brand voice consistent through real conversations
- •Adds incremental revenue without feeling transactional
- •Creates memorable touchpoints that build trust + loyalty
GROWTH LEAD'S ADVICE TO BRANDS
""The ROI on first-time customer acquisition through LiveRecover is incredible.""
We'll let the big names do the talking...
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SEE HOW LIVERECOVER CAN TRANSFORM YOUR CART RECOVERY STRATEGY WITH REAL, HUMAN-POWERED SMS CONVERSATIONS.