OhSnap's Success with LiveRecover
"We're at an 18% recovery rate, which I think is way higher than our normal checkout abandonment flow. It's been going really well."
E-COMMERCE DIRECTOR, OHSNAP
The Ultimate Guide to Cart Recovery
Learn the strategies that helped brands like OHSNAP recover thousands of abandoned carts. Get actionable insights on human-powered SMS, timing optimization, and conversion tactics.
- Step-by-step recovery playbook
- Real conversation templates that convert
- Timing and personalization best practices
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ABOUT OHSNAP
OhSnap creates innovative phone accessories that combine functionality with sleek design. Their magnetic phone grips have become essential accessories for mobile users who want both security and style.
THE CHALLENGE
Phone accessories are often impulse purchases, but customers sometimes hesitate when they have questions about device compatibility or how the products work with their specific phone cases.
THE SOLUTION
LiveRecover agents became product compatibility experts, quickly addressing questions about which OhSnap products work with which devices and cases. This instant expertise removed the friction that caused cart abandonment.
THE RESULTS
- •OhSnap saw a 3.62% increase in total sales and maintained a 15.26% average recovery rate. The quick, knowledgeable responses were exactly what customers needed to complete their purchases.
WHY IT WORKS
- •Extends reach beyond automated SMS and email
- •Keeps brand voice consistent through real conversations
- •Adds incremental revenue without feeling transactional
- •Creates memorable touchpoints that build trust + loyalty
E-COMMERCE DIRECTOR'S ADVICE TO BRANDS
""Quick, accurate answers about compatibility have been huge for our conversion rates.""
We'll let the big names do the talking...
READY TO RECOVER
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SEE HOW LIVERECOVER CAN TRANSFORM YOUR CART RECOVERY STRATEGY WITH REAL, HUMAN-POWERED SMS CONVERSATIONS.